Returns & Policies

Website Image Appearance

We understand the importance of detail, and for that reason, we do our best to provide you with accurate images and descriptions of our products.

Please remember that screens and devices reproduce colours differently, and we cannot guarantee an exact colour match.

 

Privacy

Your privacy is important to us. All information collected is used only by our Pip & Co. team for the purpose of processing your order. 

Payment is required via Credit Card, Paypal or AfterPay. Pip & Co. will not be responsible for any costs associating with bank fees, exchange rates or import taxes.

Payment details are private, and only held by the bank or institution processing the sale on our behalf. 

 

Pricing

All pricing of products and for shipping on our website will appear in Australian dollars. Pricing may be subject to change without notice. Prices include GST.

 

Returns + Exchanges

Please read all product descriptions before making your purchase. 

Please choose carefully as we do not offer a refund for change your mind or unsuitability of your purchase. We do not offer an exchange or refund on sale items. 

If your product has a fault, we will happily replace the item, please email us to discuss.

If you have ordered the wrong size, we will gladly exchange your item for the correct size, as long as these conditions are met:

Postage back to us, and postage for the replacement product is at your own expense (this may include an invoice from us for the shipping charge of the replacement item/s).

The returned product must be received in it’s original condition unworn, unsoiled, unwashed and with any tags still attached. 

Items will be inspected before an exchange is issued.

Please contact us for further instruction.

If you're unsure of styles and sizes, please read all the information on the product listing. If you need any further information, please don't hesitate to contact us before you place an order. 

 

Shipping 

All of our collections are made to order, usually within 10 to 12 business days of placing your order. Longer times may occur during seasonal restocks, sales and events.

Our shipping cost is a flat rate of $9 within Australia (or FREE for orders over $75). 

Upon dispatch, your tracking details will be emailed to you from Australia Post. Please keep these handy for checking on your order.

We also offer Express Shipping for $13 on domestic orders only.

*please note that on occasion, time frames may be delayed - eg; school holidays, public holidays, restock, new product launches, etc.

International customers take on the responsibility for any customs related charges associated with goods arriving in their country. 

Orders are made and dispatched from Dandenong North in Melbourne Australia. 

 

Please make sure your details are correct at checkout, The address and email you provide are used for the dispatch of your order and are uploaded automatically into our postal system. 

Combining Orders

We are happy to combine multiple orders for you, to save on shipping costs. If you've placed an order, and wish to add something else, please place a new order. Once the multiple orders have been placed, please email us with the order numbers that you're wanting to combine. 

As long as an order hasn't already been dispatched, we are happy to manually combine the orders for you, and process a postage refund if necessary. 

 

Something Else?

If we can help you with any other enquiry, please feel free to contact us.